https://ogma.newcastle.edu.au/vital/access/ /manager/Index en-au 5 Creating a foundation for generic skills by embedding information literacy in commencing student assessment tasks https://ogma.newcastle.edu.au/vital/access/ /manager/Repository/uon:9170 Wed 11 Apr 2018 11:15:48 AEST ]]> Design for service inclusion: creating inclusive service systems by 2050 https://ogma.newcastle.edu.au/vital/access/ /manager/Repository/uon:42068 Thu 18 Aug 2022 08:31:28 AEST ]]> Frontline employees' views on organizational factors that affect the delivery of service quality in call centers https://ogma.newcastle.edu.au/vital/access/ /manager/Repository/uon:7555 Sat 24 Mar 2018 08:42:06 AEDT ]]> Embedding information literacy in commencing student assessment tasks as a foundation for generic skills https://ogma.newcastle.edu.au/vital/access/ /manager/Repository/uon:8839 Sat 24 Mar 2018 08:41:17 AEDT ]]> Links between service climate, employee commitment and employees' service quality capability https://ogma.newcastle.edu.au/vital/access/ /manager/Repository/uon:1110 Sat 24 Mar 2018 08:32:07 AEDT ]]> A research framework for examining customer participation in value co-creation: applying the service dominant logic to the provision of living support services to oncology day-care patients https://ogma.newcastle.edu.au/vital/access/ /manager/Repository/uon:18231 Sat 24 Mar 2018 08:04:52 AEDT ]]> Links between organisational and customer variables in service delivery: evidence, contradictions and challenges https://ogma.newcastle.edu.au/vital/access/ /manager/Repository/uon:6490 Sat 24 Mar 2018 07:47:13 AEDT ]]> The impact of the customer orientation of call center employees on customers' affective commitment and loyalty https://ogma.newcastle.edu.au/vital/access/ /manager/Repository/uon:6412 Sat 24 Mar 2018 07:45:20 AEDT ]]> Rethinking customer expectations of service quality: are call centres different? https://ogma.newcastle.edu.au/vital/access/ /manager/Repository/uon:6443 Sat 24 Mar 2018 07:45:14 AEDT ]]> Using an age-based lens to test the antecedents of value in retail https://ogma.newcastle.edu.au/vital/access/ /manager/Repository/uon:28027 Sat 24 Mar 2018 07:41:00 AEDT ]]> The reciprocal intertwining of practice and experience in value creation https://ogma.newcastle.edu.au/vital/access/ /manager/Repository/uon:29489 Sat 24 Mar 2018 07:29:43 AEDT ]]> Applying service logic to education: the co-creation experience and value outcomes https://ogma.newcastle.edu.au/vital/access/ /manager/Repository/uon:29203 Mon 13 Aug 2018 12:57:43 AEST ]]>